Thank you for shopping with *Fusion Vapes*! We are committed to providing high-quality products and ensuring customer satisfaction. Please review our return and refund policy below:

*Returns and Refunds*

– *E-liquids* and *disposable vapes* are *non-returnable* and *non-refundable* under any circumstances, due to health and safety regulations.
– *Devices* may be returned only if they are *defective* or have a *manufacturer’s fault*. Returns for devices that are not defective will not be accepted.
– Devices are covered by a *3-month warranty* from the date of purchase, which covers manufacturing defects. The device must be unused and in its original packaging when returned.

*Refunds*

– Refunds will only be issued for *defective devices* within the *3-month warranty* period. Once we receive and inspect the returned device, we will notify you by email regarding the approval or rejection of your refund.
– *Shipping fees* are non-refundable, unless the return is due to an error on our part (e.g., damaged or incorrect items).
– Refunds will be processed to your original payment method within *7-10 business days* once approved.

*Exchanges*

– We only offer exchanges for *defective devices. If you receive a faulty device, please contact us immediately within the **3-month warranty period*.
– *E-liquids* and *disposables* are not eligible for exchange under any circumstances.

*Wrong Order or Damaged Goods*

– If you received the *wrong item* or *damaged goods, please **do not open the product packaging*.
– Contact our customer service team at *[Your Contact Email]* within *7 days* of receiving your order, providing your order number and a description of the issue.
– Please include photos of any damaged or incorrect items for verification.
– Once we confirm the issue, we will arrange for a replacement or a refund, depending on the circumstances.

*How to Initiate a Return or Exchange*

1. Contact our customer service team at *[Your Contact Email or Phone Number]* to request a return or exchange.
2. Provide your order number, a description of the issue, and any relevant photos of damaged or incorrect items.
3. If your return or exchange is approved, we will provide instructions for returning the item.
4. For defective devices, we may require the item to be returned for inspection before issuing a refund or replacement.

 *Late or Missing Refunds*

– If you haven’t received your refund yet, please check your bank account or credit card statement.
– If it’s still not there, contact your bank or credit card company as it may take some time for the refund to be posted.
– If you’ve done all of this and still haven’t received your refund, please contact us at *[Your Contact Email]*.

 *Contact Us*

If you have any questions or concerns about our return and refund policy, please reach out to us at
 
Email: [email protected]
Phone: 0848639007, 067 6111 879